General Conditions of Sale

Our company sells its products through the e-commerce system and directly at our headquarters in Piazza della Repubblica, 33, Terracina (LT). Orders can be sent through our site, with the generation of the appropriate order form. All prices shown on our site are net of VAT. The products are updated regularly and may undergo price and availability changes without notice. Shipping and payment can be made in various ways, at the Customer's choice. To facilitate the understanding of the following notes, our Company will be referred to, hereinafter, as "the Seller"

General Conditions of Sale

Distance Purchase Agreement between the Seller and the Customer:

Liability

The Seller assumes no responsibility for disruptions attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, the execution of the sales agreement within the agreed times. The Seller shall not be liable to any party for damages, losses and costs incurred as a result of the failure to execute the sales agreement for the reasons mentioned above, or for damages, losses and costs incurred as a result of the use or inability to use the products purchased from the Seller, the customer being entitled only to the possible refund of the price paid, excluding any shipping costs. Likewise, the Seller is not liable for any fraudulent or illicit use that may be made by third parties, of credit cards, checks and other means of payment, at the time of payment for the products purchased. In fact, the Seller is not able to know the buyer's credit card number at any time during the purchase procedure; at the same time, the Seller is not able to check the correct and lawful origin of the credit title that is delivered by the customer upon receipt of the goods.

Buyer's obligations

Once the "online" purchase procedure has been concluded, the customer undertakes to print and/or keep these general conditions, which, moreover, he/she will have already viewed and accepted, as well as to print the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in Articles 52 and 53 of Legislative Decree 206/05. The buyer is strictly prohibited from entering false data in the purchase procedure, which is necessary to activate the procedure for the execution of this sales agreement and the related further communications. The personal data and email address entered by the Customer must be exclusively his/her own personal data and not those of third parties.

Contractual termination and express termination clause

The obligations assumed by the customer in art. 2 above (Obligations of the buyer), as well as the guarantee of successful payment that the customer must make, are essential, so that by express agreement, the non-fulfilment by the Customer of just one of said obligations will determine the termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial ruling, without prejudice to the right of the Seller to take legal action for compensation for further damages.

Jurisdiction and competent court

Any dispute relating to the application, execution, interpretation and violation of the "online" sales agreements obtained through the Seller's website is subject to Italian jurisdiction; these general conditions refer, for anything not expressly provided for therein, to the combined provisions of Legislative Decree 50/92 and Legislative Decree 206/05. Any dispute between the parties regarding this contract will be under the exclusive jurisdiction of the territorial Court of the Seller

Guarantees and assistance methods

The products sold are covered by the manufacturer's conventional warranty and, for end consumers only, by the 24-month legal warranty for defects of conformity, pursuant to articles 128 et seq. of Legislative Decree no. 206/2005.
The manufacturer's conventional warranty is provided according to the methods illustrated by the manufacturer itself.
The 24-month warranty applies to the product that presents a defect of conformity, provided that the product itself is used correctly and in compliance with its intended use and as provided for in the attached technical documentation.
This warranty is reserved for the private consumer. In the event of a defect of conformity, the Seller will restore the conformity of the product by repair/replacement or by reducing the price, up to the termination of the contract.
If, following intervention by an Authorized Service Center, the defect does not result in a lack of conformity, the Customer will be charged for any costs of verification and repair requested by the Authorized Service, as well as the transport costs if incurred by the Seller.
The times for replacement or any repair of the product depend exclusively on the manufacturer's policies.
In the event that, for any reason, the Seller is unable to return to its customer a product under warranty (repaired or replaced), the Seller may proceed at its own discretion to refund the entire amount paid or to replace it with a product with equal or superior characteristics. In cases where the application of the guarantees requires the return of the product, the product must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.).
For this purpose, the Customer must request the Seller's authorization number for the return of the product by filling in the appropriate online return request form provided by the Seller.
In the event of a return authorization, the shipment of the defective goods will be at the Customer's expense, while the return of the repaired or replaced goods will be the responsibility of the Seller.
If the goods returned under warranty are in perfect working order, the Seller will return them at the customer's expense. If the repair of the product is not covered by the warranty, the Seller will communicate to the customer the amount of the estimate. In the event that the customer waives the repair, he will be charged the cost of € 30.00 requested by the assistance center for checking the product.
The warranty covers only the repair or replacement of unusable or inefficient items due to manufacturing or production defects found in the assistance center authorized by the manufacturer.
The warranty is not valid if the device has been tampered with by unauthorized personnel, if the faults have been caused by carelessness or misuse by the purchaser, fraud, transport, impacts, falls, humidity, leakage of battery fluid, use of consumables that do not comply with the specifications of the manufacturer of the device or other causes not dependent on manufacturing or production defects.
The Seller may never, in any case, be burdened with costs or damages resulting from any interruptions in the operation of the devices subject to the warranty.
The defective equipment must be shipped, at the Customer's expense, with the Seller's authorization, with the warranty certificate attached. The repair times of the official assistance centers of most manufacturers are around 60 days. The Seller may never, in any case, be burdened with costs or damages deriving from any delays in repairs due to third parties.

Right of withdrawal

Option to exercise the right of withdrawal pursuant to Legislative Decree 206/05 - Legislative Decree 21/2014. Those who cannot be classified as consumers are excluded from the legislative decree, i.e. those who act for purposes related to any professional activity they may carry out, i.e. those who place an order indicating the VAT number for the invoice. The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 14 days from delivery (the delivery date shown on the courier's waybill is valid). The right of withdrawal is exercised within the deadline by sending a registered letter with return receipt and all the goods purchased. The communication can also be anticipated by e-mail, provided that it is confirmed by registered letter with return receipt within the following 48 hours. In case of applicability of the right of withdrawal, the Customer is required to return at his own expense all the items relating to the invoice as they were received, that is, absolutely new, unused, complete with all their parts and in the original packaging (envelopes and boxes). The regulation applies to contracts with an amount equal to or greater than €50.00 provided that payments less than €50.00 are not part of the payment for the same contract stipulated. Failure to comply with these principles makes the right of withdrawal inapplicable. For the return of the goods we advise our Customers to use the insured Posta Celere service which we believe to be faster, safer and cheaper or to contact one of the many couriers. We invite our kind Customers to collaborate with us by following our procedure for sending returns and not to send us goods for which the right of withdrawal is not applicable. In case of application of the right of withdrawal, the Customer must certify the shipment of the goods, sending us by email or registered mail the receipt of shipment, the Seller will refund the entire amount paid by the customer within 14 days from the date on which the communication was received. The refund may take place, depending on the specific case, with the following methods: an exchange of goods, a bank transfer, the reversal of the movement relating to the payment made by credit card. Attention: In case the right of withdrawal is not applicable, the collection of the goods at our headquarters will be the responsibility of the Customer.

Withdrawal by the Seller

The Seller, if he finds himself unable to fulfill the requested order due to the unavailability, even temporary, of the ordered product, has the right to withdraw from the sales agreement within 30 days from the date of the order, providing the customer with a simple motivated communication, pursuant to art. 54, paragraph 2 of Legislative Decree 206/05. In this case, the Customer will be entitled exclusively to the refund of any sum already paid.

Damaged package

What to do if the package is damaged or tampered with?
Each package is packed by the Seller with suitable and sturdy containers and/or boxes, perfectly sealed. At the time of delivery, if the package is not intact or damaged, it is necessary to point this out to the courier, sign the waybill by writing "WITH RESERVATION" and, even more importantly, add one or more of the following reasons:
- damaged package
- wet package
- package with torn sealing tape

It is important to also keep a copy of the waybill and report the incident to the Seller via email.
This will allow the Customer to protect themselves from any damage found after opening the package and will allow the Seller to obtain insurance coverage.