Shipping and deliveries

Collect in store

When purchasing the product by selecting the "collect in store" option, you can benefit from always free shipping.
Collect in store at the headquarters in Piazza Repubblica, 33, Terracina (LT) is available during the following hours from Monday to Saturday: 08:30 - 13, 15:30 - 19:30.
We always recommend contacting our operators at the number WhatsApp or by sending an email to info@nonsolocarta.shop

Shipping by courier

For all purchases, shipping costs start from a minimum of €6.90 (VAT included) for the Italian territory for a single package. The shipping price increases proportionally to the number of boxes purchased and the destination. A supplement is applied for the islands. Delivery is intended to be street level.

For each order placed, Non Solo Carta will issue an invoice for the goods shipped, sending a copy to the email address entered at the time of the order. The information declared by the customer at the time of the order is valid for the data, pursuant to art. D.P.R. 445/2000 and DL 52/2004. In the event of multiple purchases of an item at the same time by multiple customers, Non Solo Carta reserves the right, once the order has been received, to communicate non-acceptance of the order, in the event that the item becomes no longer available.

Upon the arrival of the courier, the customer is required to check in the presence of the courier that:
- The number of packages delivered corresponds to that indicated in the transport document.
- The description on the packages corresponds to that actually indicated on the transport document.
- That the packaging is intact, perfectly sealed, and in no way altered.

Any damage to the packaging and/or the product or the discrepancy in the number of packages or descriptions, must be immediately contested to the courier, adding the wording RESERVATION OF INSPECTION FOR NON-INTACT PACKAGING, wet packaging or missing pieces etc. then the reason for this reservation must be specified on the courier's proof of delivery.
Once the courier's document has been signed, the customer will not be able to make any objection regarding the external characteristics of the delivered goods. Non Solo Carta will not be responsible for goods received in damaged packages accepted without the wording "RESERVE TO CHECK FOR NON-INTACT PACKAGING"
Any problems regarding the correspondence, completeness or physical integrity of the products received must be reported within three days of delivery by contacting our customer service via email info@nonsolocarta.shop and necessarily sending digital photos to assess the extent of the damage.
In the event of failure to collect the material stored in the courier's warehouses within five working days due to repeated impossibility of delivery to the address indicated by the customer when ordering or due to refusal of the goods, the order will be automatically cancelled and you will be charged the return shipping costs of €54.00 for single packages, any accrued storage costs and any legal costs necessary for the recovery of the aforementioned amounts.

Shipping times

The timing regarding the shipment of the goods varies based on the availability of the latter. In detail, when the product is available in our warehouses, it is delivered to the courier on average after 24/48 hours. If the product is not available in our warehouses, the average shipping times increase to approximately 10 working days. If the product is difficult for our suppliers to find (times longer than 15 working days), a full refund of the order will be offered, or a full refund but for the single product, based on the customer's requests.

Shipping time estimates

On each product page, an estimate is always shown regarding the shipping date of the item. This estimate is calculated using algorithms that may not take into account information such as: natural disasters, local or national holidays, problems with the manufacturer or supplier, delays not directly or indirectly attributable to Non solo Carta The algorithms always take into account the availability at our warehouses. CHECK ON GOODS UPON DELIVERY AND COMPLAINTS Upon delivery of the goods by the courier, the Customer is required to check that the number of packages delivered corresponds to that indicated in the accompanying document of the Courier. At the time of delivery, two cases may occur:
1) No damage 2) Damage not visible or visible It is necessary to accept the goods by placing your signature and the wording on the courier's delivery note: "I ACCEPT WITH RESERVATION OF INSPECTION"
Equally important is to always specify the reason for the reservation (e.g. broken packaging, crushed packaging, damaged packaging, perforated packaging, punctured packaging, obvious damage to the product, etc.). Shipments, where applicable, are covered by TRANSPORT INSURANCE, therefore any damage must be reported no later than 7 actual days from the date of receipt of the goods.

In the event of damage, please proceed as follows:
Contact assistance by sending an informative email to assistenza@nonsolocarta.shop with attached photos proving the damage. or
By filling out the appropriate form in our service center, containing the description of the damage and attaching the proving photos. If the damage is external and very obvious or there is a mismatch in the number of packages, you must immediately contest it to the Courier, writing it directly on the accompanying document of the same. Then proceed with the complaint within 7 days, by sending an email to assistenza@nonsolocarta.shop or by filling out the appropriate form.